Terms & Conditions


Once your order is placed, it will be reviewed, packed, and shipped with care.

Schooled the Play reserves the right to cancel any orders that are suspected as fraudulent.  


The shipping methods we offer are FedEx and USPS for domestic shipments and DHL for International Orders. 

We process orders Monday – Friday, excluding federal holidays* within the United States. Please note that we do not ship on weekends. 

If you place your order after the cutoff times 1 PM (EST) for USPS and 3 PM (EST) for FedEx), the order will be processed and shipped the next business day.

Please note: There is a 10-day timeframe in which to report a package as lost, stolen, or damaged. These 10-day parameters begin from the package date of delivery and need to be confirmed with customer service on the backend.


We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.


Upon processing your payment, you will receive a confirmation email. Kindly be advised that this email is meant to confirm that Schooled the Play has received and is reviewing your order. When your order is ready to ship, a shipment confirmation email will be sent with your order details and a tracking number that will lead you to your selected carrier site. Please be advised that the title for the products in your order will be transferred to you once your credit card is processed and your order is approved. In addition the liability for the products contained in the order is transferred to the carrier once Schooled the Play packages and ships your parcel and to you, once the shipment has been delivered to the address you have listed for your shipping address. 


10-day timeframe in which to report a package as lost, stolen, or damage. 10-day parameters begin from the Date of Delivery and confirmed with Customer Service on the backend.

Schooled the Play does advise against having your order delivered to a parcel forwarding company, as we will not be liable for any damage, defect, or loss that may occur. Unfortunately, we cannot offer replacements or refunds for any reported missing, damaged, lost, or stolen items that have been delivered to a parcel forwarding company or service.

Kindly be advised that orders addressed to a parcel forwarding service are placed at your own personal risk. 


Due to the high volume of shipments processed by Schooled the Play, we are unable to change or edit existing orders. If your order has not yet left our fulfillment center, you are able to cancel it by giving us a call at +1-414-402-7787. Once an order has been fulfilled and is in transit, it can no longer be canceled. 


We strive to make sure you are completely satisfied with your purchase from Schooled the Play, but we also understand that some things just don’t work out.  We will gladly exchange your item within 15 days from the date of purchase or order confirmation. However, if you wish to return your purchase for a refund, a 20% restocking fee is applied to all returns. All packaging must be unopened and unused. Shipping charges are not refundable, and the customer is responsible for all return shipping costs.

Please note that we cannot accept any partial refunds or exchanges for any kits or bundles that you are unsatisfied with. For inventory purposes, the entire kit and/or bundle would need to be returned. 

Schooled the Play does not accept any returns, exchanges, or refunds for wholesale orders for any reason. 

Schooled the Play reserves the right to refuse a return, exchange, or refund on opened, used or merchandise not returned in its original condition or beyond the designated return/exchange period. We only accept returns on merchandise purchased from www.schooledtheplay.com. For merchandise purchased elsewhere (such as Amazon), please contact the original retailer regarding any return or exchange policy. 

OUR PRODUCTS ARE SOLD ONLINE TO BUSINESSES, PROFESSIONALS, AND STUDENTS. IF YOU ARE NOT A STUDENT OR SPA PROFESSIONAL, WE WILL NOT ACCEPT ANY KIND OF RETURN for issues with product performance or liking. Once the product packaging is opened it can no longer be returned.